Refund policy
We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.
To start a return, you can contact us at loomsmith01@gmail.com and Whatsapp at +91 8168076455. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at loomsmith01@gmail.com.
1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve immediately for you.
2. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
3. Exchanges
The fastest way to exchange your order is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
4. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 days . Please remember it can take some time for your bank or credit card company to process and post the refund too i.e 5-7 days .
5. Shipping
Loomsmith uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more
Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, Loomsmith reserves the right to deny future orders. In case of prepaid orders, Loomsmith will reserve the right to charge 2 way shipping costs.
7. Return Request
Return Request have to be approved before processing, the Loomsmith care team must receive and approve your return request by email, whatsapp, or text. Once your request is received, it may take 48 hours for team to get back with/without approval.
8. Unused Products
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
9. Return For Other Reasons
If there is no defect in the product and the customer still wants to return then customer will have to bear the shipping charges for both sides.
10. Exchange For Other Reasons
If there is no defect in the product and the customer still wants to Exchange then customer will have to bear the shipping charges for both sides.